Wi-Fi security camera offline? A step-by-step troubleshooting guide

Work through these steps in order. Most problems are solved by the first four.

1. Check power. Confirm the camera has power. For a bulb camera, the wall switch must be on.
2. Check the internet. Test another device on the same Wi-Fi. If the internet is down, restart the router.
3. Move closer or add a repeater. Test the signal strength at the camera’s location with your phone.
4. Use the right band. Many cameras connect only to 2.4 GHz. Make sure that band is enabled on the router.
5. Restart the camera. Power it off for 30 seconds, then on.
6. Update. Install the latest app and camera firmware.
7. Check router settings. Look for client limits, MAC filtering or a changed Wi-Fi password.
8. Remove and re-add the camera in the app.
9. Factory reset as a last step. Save footage first and follow the manufacturer’s reset instructions.

Prevent repeats

• Give the camera a fixed spot with a stable signal.
• Keep the router firmware current.
• Use a strong password and two-factor authentication. See privacy and placement.

For bulb-type cameras, also see light bulb camera tips.